The best systems and controls to guarantee quality work

Keeping control of a large number of staff working on different contracts in many locations requires a disciplined approach. We've invested in technology to keep all our contracts running smoothly.

• Customer Services - we've installed SAP technology which means our office can manage and administer all key aspects of our business using a leading edge system. It also lets us offer "one-call resolution" with a single customer service phone number, so if you have queries or requests we'll deal with them on the spot. We value your feedback - even complaints - since resolving any issue immediately enables us to keep improving our service. SAP is the best practice solution in our industry and eliminates delays and errors for staff and clients.
  
  
• Security - all our operatives carry electronic ID cards and are fully uniformed so they are immediately recognizable as authorized CIBS staff. We also assign a regular team to each client, so the same operatives will be on your premises each day and you can maintain a relationship of trust with them.
  
  
• We operate a four tier monitoring approach:
  1- Daily time & attendance checks using technology.
  2- Two monthly structured satisfaction calls via Customer Services.
  3- Two monthly on site (during cleaning time) and training visits with area supervisors.
  4- Annual Contract review meetings with a Service Manager.